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Our Code of Conduct
The Tradesmen Associations Code of Conduct sets out the professional standards required by The Tradesmen Association as a condition of membership
Any breach of the Code of Conduct brought to the attention of The Tradesmen Association will be considered under our Disciplinary procedures.
The Tradesman must ALWAYS:
- Smile, and be Efficient, Polite & Honest
- Be Clean & Tidy during a job
- Be Reliable, & let the customer know if there are problems
- Be quick at giving the customer a competitive quotation
- Ensure the customer is satisfied with the job BEFORE you leave
- Hold appropriate valid qualifications and insurance cover
- Display consistently high standards of behaviour & work
- Contact The Tradesmen Association quickly if problems occur
The Tradesman must NEVER
- Be Rude or Unhelpful at any time
- Make a job appear bigger than it is
- Disclose the customers personal information with any 3rd party
- Cut corners to get the job done quicker
- Carry out work that you are not qualified or skilled to do
- Leave a job unfinished
- Request more money from the customer to complete the job, if the work should have been completed for the amount written in the quotation.
