Our Code of Conduct

The Tradesmen Associations Code of Conduct sets out the professional standards required by The Tradesmen Association as a condition of membership

Any breach of the Code of Conduct brought to the attention of The Tradesmen Association will be considered under our Disciplinary procedures.

The Tradesman must ALWAYS:

• Smile, and be Efficient, Polite & Honest
• Be Clean & Tidy during a job
• Be Reliable, and if you cannot make an appointment notify the customer immediately
• Be quick at giving the customer a competitive quotation
• Ensure the customer is entirely satisfied with the job BEFORE you leave
• Hold appropriate valid qualifications and insurance cover
• Display consistently high standards of behaviour, work and appearance
• Contact The Tradesmen Association immediately if any problems occur

The Tradesman must NEVER:

• Be Rude or Unhelpful at any time
• Make a job appear bigger than it is
• Disclose the customers personal information with any 3rd party
• Cut corners to get the job done quicker
• Carry out work that you are not qualified or skilled to do
• Leave a job unfinished
• Request more money from the customer to complete the job, if the work should have been completed for the amount written in the quotation.