These terms cover using The Tradesmen Association website as a customer, and holding membership as a tradesperson.
Last updated: 16 September 2026
The Tradesmen Association is a trading name of a business based at 23 Pysons Road, Ramsgate, Kent, CT12 6TS. We are not a limited company, so we have no company number. You can reach us at info@thetradesmenassociation.co.uk or on 01843 595337.
We run a directory that introduces customers to local tradespeople. We are an introduction service only. We do not carry out building or trade work, we do not employ or subcontract the tradespeople listed, and we are not a party to any agreement you make with them.
Any contract for work — including the price, the schedule, the standard of the work and any guarantee — is directly between you and the tradesperson.
We are not a vetting service, an accreditation body, a guarantor or an insurer. Membership is not an endorsement, recommendation or warranty of any member’s skill, conduct, pricing or workmanship. It means the member has applied to be listed, pays a membership fee, and has completed the identity check described below.
Searching the directory and sending enquiries is free. We do not charge you, and we do not take commission from the tradesperson on work you give them.
We ask you to satisfy yourself that a tradesperson is right for your job before work begins. We recommend getting a written quote, asking to see current insurance, and agreeing payment terms in writing.
Before a member is listed we check photo identification against the business named on the listing. We also ask for a current public liability insurance certificate and for trade qualifications where the work requires them, and we keep those documents on file.
We do not carry out background, credit or criminal record checks. We do not undertake to verify insurance certificates, qualifications or registration numbers with the insurer, awarding body or scheme operator; we may check any of them at our discretion, but we do not do so as a matter of course and you should not assume any particular document has been checked. We do not inspect, supervise or sign off any work. Insurance and qualifications can lapse between checks.
Information on a member’s profile — services, guide prices, areas covered, qualifications, photographs and descriptions — is supplied by that member. We do not author it and we do not verify it.
Standard membership is £10 per month and Premium membership is £20 per month, with no VAT to add. There is no commission and no charge per enquiry on either tier.
Membership is paid monthly by Direct Debit through GoCardless and continues each month until you cancel it. There is no minimum term, no fixed contract length, and no cancellation fee.
You can cancel at any time from the membership section of your account, by email, or by calling the office. You can also cancel the Direct Debit mandate directly with your bank or through GoCardless.
When you cancel we stop the Direct Debit and your listing stays live until the end of the month you have already paid for. We do not refund part months, and we do not take a further payment after you have cancelled. If you cancel and later want to return, you are welcome to rejoin, though verification checks will need to be repeated.
If we change the membership price we will give you at least 30 days’ notice by email. If you do not want to continue at the new price you can cancel before it takes effect.
If a Direct Debit fails we will contact you. If payment is not resolved within 14 days we may hide the listing until it is.
You are responsible for the content on your profile. We may edit or remove content that is inaccurate, misleading, unlawful or offensive.
We may suspend or remove a listing if a member breaks these terms, if insurance or qualifications cannot be evidenced, if payment is not made, or if we receive serious or repeated complaints that are not resolved. Where it is reasonable to do so we will raise the issue with the member first. If we remove a listing for a breach we do not refund the current month.
If something goes wrong with work carried out, raise it with the tradesperson first, in writing. We are not able to adjudicate disputes or require a member to carry out remedial work, but we do want to hear about it — complaints inform whether a member stays listed. Contact us on 01843 595337 or through the contact page.
We provide the directory with reasonable care, but we do not promise the site will always be available or free of errors, and we do not warrant the quality, safety or legality of any work carried out by a member.
We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, and to the fullest extent permitted by law:
Nothing in these terms affects the statutory rights of a consumer.
You keep ownership of the text and images you upload, and you give us permission to display them on the site and in related promotion of the directory while you are a member. The site itself, its design and the Tradesmen Association name remain ours.
We may update these terms. If a change materially affects members we will give at least 30 days’ notice by email.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
See also: our privacy policy, which explains how we handle personal information.
Turn a category on or off, then save. Your choice is remembered for six months. Full detail of every cookie is in our cookie policy.
Keeps the site working: your session when you log in, security checks on review and enquiry forms, and remembering this cookie choice. The site cannot run without these, so they cannot be switched off.
Counts visits and shows us which trades and areas people search for, so we know which parts of the directory to improve. We only ever look at totals, never at you individually.
Lets us measure which adverts bring homeowners to the directory, and allows videos or maps hosted elsewhere to load on member profiles. These companies can build a profile of your browsing.